1. Information Collection
We collect information you provide when you request a quote, schedule a service, submit an enquiry, arrange a home visit, communicate with us, or subscribe to our newsletter. This may include your name, email address, phone number, property address, postcode, project details, preferred appointment times, and other information you provide about your home or requested service.
We may also automatically collect limited technical information when you use our website, such as your IP address, browser type, device type, operating system, pages visited, and general website usage information.
2. Property and Project Information
When you request home services, we may collect information needed to understand and complete the requested work. This may include descriptions of repairs, maintenance requirements, photographs or other files you voluntarily provide, access instructions, existing property conditions, and details about previous work.
We use this information to assess your requirements, prepare estimates, plan service visits, carry out agreed work, and maintain appropriate service records.
3. How We Use Your Data
Your information may be used to respond to enquiries, prepare quotes and estimates, schedule appointments, provide home services, communicate about your project, process payments where applicable, issue invoices, manage warranties, provide customer support, and improve our services.
If you have opted in to receive marketing communications, we may also use your information to send home maintenance tips, service updates, offers, and other relevant communications. We do not sell or rent your personal information to third parties for their own marketing purposes.
4. Photos and Property Content
If you voluntarily provide photographs, videos, or other information relating to your property, we may use them as reasonably necessary to assess, quote, schedule, document, or complete the requested service.
We will not use identifiable photographs or other content showing your home for promotional or marketing purposes without obtaining appropriate permission from you.
5. Cookies
Our website may use essential cookies and similar technologies to support functions such as forms, navigation, security, and saved preferences. Optional analytics technologies may also be used to understand website traffic and identify which pages and features are useful to visitors.
You can block or delete cookies through your browser settings. Disabling certain cookies may affect some website features or preferences, but essential website functions should continue to operate where technically possible.
6. Data Security
We take reasonable technical, administrative, and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration, disclosure, or destruction.
Information may be transmitted through encrypted connections and stored on access-controlled systems. Access to personal information is limited to individuals and service providers who need it for legitimate business or service-related purposes.
Where physical documents containing personal information are used, reasonable measures are taken to store and dispose of them securely. While we take appropriate precautions, no online system or method of transmission can be guaranteed to be completely secure.
7. Third-Party Services
We may use trusted third-party providers to help operate our website and provide services. These providers may assist with email communications, appointment scheduling, payment processing, mapping, hosting, customer support, analytics, or other operational functions.
We aim to limit the information shared with third-party providers to what is reasonably necessary for them to perform their assigned services. We may also disclose information where required by law, legal process, court order, or to protect our rights, customers, property, or systems.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain service and business records, process transactions, handle warranties, resolve disputes, comply with legal obligations, and fulfil other legitimate business purposes.
When information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
9. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding the personal information we hold about you, including the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request deletion of your information where legally permitted.
- Object to or request restrictions on certain uses of your information.
- Withdraw consent where processing is based on your consent.
- Request a copy of certain personal information we hold about you.
- Unsubscribe from marketing communications at any time.
Privacy requests will be reviewed and handled within the timeframe required by applicable law.
10. Children's Privacy
Our website and home services are intended for general use and are not specifically directed toward children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
11. Third-Party Links
Our website may contain links to third-party websites, applications, or services. These third parties operate independently and may have their own privacy policies and practices.
We are not responsible for the privacy, security, or content of external websites. We recommend reviewing the applicable privacy policy before providing personal information to any third party.
12. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website, technology, business practices, or applicable legal requirements change. Any revised policy will be published on this website.
Your continued use of the website or services after an updated policy is published may constitute acceptance of the revised policy where permitted by applicable law.
13. Privacy Enquiries
If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your information is handled, you may use the enquiry or communication channels made available through this website.