1. Acceptance of Terms
By accessing or using this website, requesting a quotation, scheduling an appointment, or engaging our home services, you agree to these Terms & Conditions. Any written quotation, service agreement, invoice, or project-specific document may contain additional terms that apply to the relevant service. Where there is a conflict, the more specific project terms will generally take precedence.
2. Service Usage
Our services may include residential repairs, maintenance, installations, renovations, improvements, inspections, and other home-related services described on this website or in an individual quotation. Services are subject to availability, property suitability, site conditions, and the specific scope agreed with the customer.
3. Quotes and Project Agreements
A request for a quote or consultation does not guarantee that a service will be provided or that a particular price will apply. Quotations are based on the information available at the time they are prepared and may be subject to inspection, measurements, material availability, and property conditions.
4. User Responsibilities
- Provide accurate and complete information about your property and requested work.
- Provide reasonable and safe access to the areas where work is required.
- Provide working utilities such as power or water where they are reasonably required and agreed.
- Remove or protect valuables, fragile items, furniture, and personal belongings in the work area.
- Inform us about known leaks, electrical issues, structural concerns, hazardous materials, or previous work.
- Obtain any required permission from landlords, property managers, or other authorised parties.
- Review and approve project changes within a reasonable timeframe.
- Notify us promptly if you identify an issue or concern regarding the work.
5. Property and Site Conditions
Home service work may uncover hidden or previously unknown conditions, including water damage, defective wiring, deteriorated materials, structural problems, mould, pest damage, or incompatible previous installations.
6. Pricing and Payments
Quotes are valid for the period stated in the applicable quotation. Once accepted, the agreed price will generally remain applicable unless the customer requests changes, additional work is required, or unforeseen conditions materially affect the agreed scope.
7. Changes and Additional Work
Customers may request changes to the agreed scope of work. Any approved changes may affect the project price, materials, labour requirements, and completion schedule.
8. Scheduling and Delays
We make reasonable efforts to meet agreed start and completion dates. Project schedules may be affected by weather, material availability, supplier delays, inspections, permits, restricted access, unforeseen property conditions, emergencies, or circumstances outside our reasonable control.
9. Materials and Customer-Supplied Products
Materials used for a project may depend on availability, compatibility, specifications, and the requirements of the work. Where a suitable alternative is required, we will communicate the change where reasonably practicable.
10. Workmanship and Warranties
Where applicable, workmanship may be covered by a written warranty or guarantee specified in the relevant quotation or service agreement. Products and materials may be covered separately by their respective manufacturer warranties.
11. Health and Safety
We may pause, postpone, or refuse work if the property or working environment presents a significant health or safety risk. This may include exposed electrical hazards, structural instability, hazardous substances, unsafe access, aggressive animals, or other dangerous conditions.
12. Permits and Approvals
Certain repairs, installations, renovations, structural modifications, or other home improvement projects may require permits, inspections, approvals, or compliance with local requirements.
13. Intellectual Property
Website content, including text, photographs, graphics, illustrations, designs, layouts, icons, logos, calculators, and other materials, may be protected by intellectual property laws.
14. Cancellation and Termination
Either party may cancel or terminate a project in accordance with the applicable service agreement and applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, liability arising from our services will be limited to direct loss or damage reasonably attributable to the relevant services.
16. Insurance
Where applicable, we maintain appropriate insurance coverage for our business and service activities. Insurance does not remove or replace the customer's responsibility to maintain appropriate insurance for their property, belongings, personal possessions, or other risks that are not covered by our policies.
17. Website Use
You agree to use this website only for lawful purposes. You must not attempt to interfere with the website, gain unauthorised access to systems or information, introduce malicious software, submit fraudulent information, or use the website in a way that could damage its operation or security.
18. Third-Party Services
Certain website functions or service operations may depend on third-party providers, including payment processors, scheduling platforms, mapping services, hosting providers, communication services, and analytics providers.
Third-party services may operate under their own terms and privacy policies. We are not responsible for independent services, content, availability, or policies controlled by third parties.
19. Force Majeure
We will not be responsible for delays or failure to perform caused by circumstances reasonably beyond our control, including severe weather, natural disasters, emergencies, government restrictions, supply shortages, utility failures, transportation disruptions, labour disruptions, or other unforeseen events.
20. Dispute Resolution
If a disagreement arises concerning the website or services, both parties agree to make reasonable efforts to resolve the matter through direct communication before pursuing formal proceedings. Where appropriate, mediation or another mutually agreed dispute-resolution process may be considered.
21. Governing Law
These Terms & Conditions will be interpreted and governed by the applicable laws of the jurisdiction in which the relevant services are provided, unless a separate written agreement states otherwise.
22. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to remain in effect.
23. Entire Agreement
These Terms & Conditions, together with any applicable quotation, invoice, service agreement, or other project-specific terms, form the agreement governing the relevant services and replace any inconsistent prior understanding relating to the same subject matter.
24. Questions About These Terms
If you have questions regarding these Terms & Conditions, a quotation, a service, or a project requirement, you may use the enquiry and communication options provided through this website.